Hello, I'm Todd A. I play music as the Hit On List. I wrote some books. I occasionally blog. I build websites. And I think things should be good, simple and open. You can contact me here.


Wednesday, 11 March 2009

the bad user experience of surveys

I freaking love Boing Boing. It’s absolutely one of my favorite blogs and I read it every day. Yesterday, they posted a plea for their readers to take a survey which would help their publishing partners Federated Media connect with appropriate advertisers. No problem. I love giving feedback. Click.

One of the first questions was what was my birthdate. Not “what is your age?” but “what is your birthdate?” They gave an example date to show the format. Okay. So I enter the sample date. You want to know my age range or even my age, no problem. You want my birthdate. Nah.

The questions continued in that vein and most were required. I ejected.

I don’t think surveys should even have required fields. I don’t think surveys should be that damn long. And as one commenter suggested “none of Boing Boing’s business” should have been an option for nearly every question.

I’d have left a comment on Boing Boing’s site to note all this but they require registration to leave comments which I also believe to be bad user experience. I’m trying to cut down on the number of sites that have my email and a password, not expand it. I never register to make comments.